Terms and Conditions



Payment is due upfront, upon booking your appointment(s), please make timely payment upon booking to secure your appointment.  


Cancellation Policy 

Cancellations, (including rescheduled and missed appointments) with less than 48 hours notice will incur the full charge of the appointment fee. These payments will be pre paid and will be forfeited upon late cancellation. Please email claire@clairenortonacupuncture.co.uk if you need to get in contact regarding appointments. 


Frequent Rescheduling

Due to a very limited number of appointments available, I have little flexibility to accommodate those that need to reschedule frequently. If your sessions are being negatively impacted, we may decide that a referral to another practitioner with greater availability may better serve you. 

Please arrive on time to your appointment

If you are late for your appointment, I am unable to allow your treatment to run over into the next persons appointment time, for this reason if you are late to your appointment, your appointment will still end on time which may reduce your treatment time.  


Additional Tests

Additional tests such as blood and semen analysis can be arranged upon your request, they may be recommended if appropriate for you, this is optional and you may wish to ask your GP for tests first. Additional tests are subject to additional cost, additional fees will be discussed prior to ordering.

Thank you for your understanding